Sales > Order Details > Details

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This panel shows basic information about the order, including the customer name, order status, and order totals. Other functionality such as retrieving the invoice, or cancelling the order can be done here

Cancelling an order

  1. First, complete the steps above mentioned in “To view and administrate a Sale”.
  2. Navigate to the Details tab (if not already open)
  3. If available, click on the Cancel Order button. (Please note Despatched and invoiced orders cannot be cancelled)
  4. Your order should now be cancelled.

Print a packing slip

  1. First, complete the steps above mentioned in “To view and administrate a Sale”.
  2. Navigate to the Details tab (if not already open)
  3. Click on the Packing Slip button
  4. A new window will load allowing you to print the packing slip

Order warnings and messages

To view any warnings or messages for an order, follow these steps.

  1. First, complete the steps above mentioned in “To view and administrate a Sale”.
  2. Navigate to the Details tab (if not already open)
  3. Scroll to the Order Warnigns and Messages section
  4. A list of messages will be displayed here, these include fraud prevention warnings as well as if the order has been paid in full

Changing an Address

  1. First, complete the steps above mentioned in “To view and administrate a Sale”.
  2. Navigate to the Address tab
  3. Click on the Edit button below the address
  4. Change the address as required
  5. Click on the update button
  6. Click your browser back button to return to the order
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